Frequently Asked Questions
Here you will find the frequently asked questions about your reservation at heerlijkehuisjes.com. You will find specific information about a holiday home in the relevant house presentation. Is your question not listed? Then we will be happy to help you through our guest service.
Is your question not listed?
Get in touch with usVia the homepage (click here) you can enter a search query in the horizontal bar. Here, you select the destination you want to go on holiday to, your preferred period and the composition of your company. Not quite sure about one of these criteria? Then leave the selection open by clicking the orange button in the menu. After entering your search request, you will get an overview of all available holiday homes. You can then refine or change your search using the filters. Via the overview you can click through to a holiday home to take a closer look. Here you can also book the holiday home online.
Based on your search, you will only see available holiday homes in your overview. Have you not selected a specific arrival date and duration of stay? Then you can check for each holiday home in the occupancy calendar at the bottom of the home presentation whether the holiday home in question is still available. If it is still available, you will see the corresponding calendar days in numbers (12). Days on which the property is already occupied are marked with a cross (x). Possible arrival days are shaded green.
To make a booking, follow a number of steps on our website. This way, you can book your desired holiday home online 24 hours a day. Are you having trouble booking or do you need help? Please contact our guest service. Booking a holiday home online is as follows:
- When you have found a holiday home you would like to book, click on the button‘’Start booking‘’ at the house presentation.
- Once you have entered the desired length of stay and the composition of your party, you will enter the booking process.
- Here you can select any useful extras you wish to book. Then enter your personal details.
- Always check the cost overview to avoid surprises.
- You accept the general conditions and payment obligation by checking the box at the bottom of the booking page.
- If everything is correct, you can click ‘Definitive booking’. By doing so, you also agree to our general terms and conditions and privacy policy. Your booking is now final.
Immediately after booking, you will receive an automatic booking confirmation by e-mail. We will then check your booking for obvious errors and you will receive your final invoice by e-mail within 48 hours. Did you not receive an automatic booking confirmation immediately after booking or an invoice within 48 hours? If so, please contact our guest services department.
Please note that travel, transport, accommodation or other leisure activities are an exception in the Distance Selling Act. The right of withdrawal (reflection period) of fourteen days therefore does not apply to bookings made via this website.
Once you have found your desired holiday home, you can see the rental price and any ( mandatory) additional costs at the bottom of the presentation page of the respective holiday home. However, some costs depend on your travel preferences, which is why a cost overview is displayed in the booking process based on the data you entered. We advise you to take a look at this cost overview, because here you will find an up-to-date and complete cost overview based on your preferences. This will ensure you will never be unpleasantly surprised.
Some holiday homes charge certain costs afterwards. An example are costs for gas, water and electricity. Are certain costs not known in advance? Then this will also be indicated in the cost overview.
Your booking invoice contains an overview of the total costs, which are divided into costs on invoice and costs on site.
Whether your pet can come along varies per holiday home. In your search, you can indicate whether pets are part of your travel group. You will then receive an overview of all available holiday homes where your pet is welcome. For some holiday homes, pets are allowed on request. You should then specify the breed and size of your pet in the comments field during the booking process. We will then consult with the owner/reception about the possibilities.
The costs for bringing pets vary per holiday home. In some cases, you pay an amount per pet per night and/or an additional mandatory surcharge for final cleaning.
Make sure you specify your pets when placing your booking. You often cannot book your pets afterwards. This prevents your pet from being refused upon arrival.
It is possible to book a pet-free property. In our offer, there are homes that are pet-free by default and are indicated as such. If you would like a pet-free home at a holiday park, you can indicate this in the comments during the booking process. If your preference is still available, it will be automatically added to your booking invoice (after consultation with our guest services). Depending on the holiday home, these costs are paid on invoice or on site. In most cases, pet-free preferences are free of charge.
Not all accommodations allow bookings by youth groups. This varies per holiday home and the landlord's house rules. For some holiday homes, the minimum age is 18, 21 or even 25. Groups under 18 are not allowed. Some youth groups are subject to a (double) deposit. In the accommodation description under the heading ‘unsuitable for’ or under the heading ‘notes’, you can find out whether the accommodation is suitable for youth groups or student groups, for example.
All holiday homes in our offer are smoke-free. This means that no smoking is allowed in the accommodation, so that the property remains fresh and all guests can stay comfortably.
Heerlijke Huisjes offers accommodation for disabled guests, but not all accommodation is fully wheelchair accessible. In the disabled accommodations, both the bathroom and the bedroom are located on the ground floor. The degree of accessibility for wheelchair users may vary per accommodation. In the accommodation presentation under the heading ‘layout’, you can find which adjustments have been made to the accommodation and which facilities are available. If you need a high/low bed or shower stool, you can contact your health insurance or resource centre, such as Medipoint. Please contact our guest services. For specific information and to see which accommodations best suit your needs.
Whether a holiday home or holiday park is fireworks-free or fireworks-poor varies by location. Unfortunately, at most holiday parks or private holiday homes, it cannot be guaranteed that no fireworks will be set off. Some holiday homes have a fireworks ban from the municipality, but even here it cannot always be guaranteed that no fireworks will be set off in the area. On the holiday parks page, the features indicate whether the park is a ‘fireworks-free’ park.
Heerlijke Huisjes only rents for recreational purposes with a maximum of three weeks. Are you looking for temporary accommodation for a longer period or accommodation specifically for employees? We advise you to contact the relevant municipality. They may be able to help you further. For any other possibilities outside our organisation, we advise you to contact our guest service.
In some holiday homes it is possible to book a preference, for example for a specific place or house number, a certain location on the park or holiday homes next to each other, but also other special wishes such as pet-free, bath or sauna. The preferences offered by the holiday home can be found under the classification text on the accommodation page. You can indicate your preferences in the comments section during the booking process. The costs involved also vary per holiday home. If a preference is still available, it will automatically be added to your booking invoice (after consultation with our guest service). Per holiday home, it differs whether it is paid on invoice or on site.
If you have already made a booking and would like to add another preference, for example for an enclosed garden, a pet-free accommodation or a specific house number, this should always be checked with the holiday park or owner. Once the preference is available, a preference fee may be charged to guarantee this. Depending on the holiday home, you will pay this fee either on site or via invoice. This will be shown on your booking invoice.
Yes, this is possible. If you book a holiday home on a holiday park, for example, you can make a separate booking for each holiday home. In the comments during the booking process, you can indicate that these bookings belong together. If you prefer ‘houses next to and/or close to each other’, you can also state this in the comments. The guest services staff will ensure that the bookings are linked together. Please note that a preference fee may be charged per booking. It differs per holiday home whether you pay these costs on site or by invoice. This is visible on your booking invoice.
You can pay for the booking online via the payment link in the confirmation e-mail or on your booking page. Dutch guests pay via iDeal, German guests via Trustly and Belgian guests via Bancontact. It is also possible to transfer the amount manually to the IBAN number mentioned on your invoice, quoting the invoice number. Upon receipt of payment, you will receive an automatic confirmation e-mail.
What you have to pay and when depends on the time between booking and arrival. The down payment is 50% of the invoice amount, to be paid immediately after receipt of your invoice. The remaining invoice amount must be paid no later than 8 weeks before arrival. If you book your holiday home less than 8 weeks before your arrival, the full invoice amount must be paid immediately. Some holiday homes require additional costs to be paid on the spot, upon arrival. You will find a breakdown of all payment deadlines on your invoice.
Please note, for arrivals within two weeks, payment must be made immediately at the time of booking.
As soon as we have processed your payment in our system, you will receive a payment confirmation from us by e-mail. It may take some time for your payment to be processed in our system. Have you not received a payment confirmation from us within 2 working days of your payment? Please contact our guest service.
You always pay the rental price, booking fees and any insurance in advance. With some holiday homes you pay any additional costs and deposit on the invoice, with other holiday homes you pay the additional costs and deposit on site. In the cost overview of the booking process for the holiday home in question and on your invoice, you will see what you pay per invoice and what you have to pay on site.
Some holiday homes require you to pay a deposit before you arrive. This deposit will be automatically returned to you within 14 or 21 days of your stay if you leave the accommodation in accordance with the general rental conditions. Have you not received your deposit back within 14 or 21 days after your stay? Please contact our guest service or the relevant park/owner. It differs per holiday home whether you pay the deposit on site or by invoice. This will be visible on your booking invoice.
When making the booking, you agree to the general rental terms and conditions and the payment obligation, which is necessary to guarantee your booking. If the payment is not made on time, we will cancel your booking in accordance with the general rental conditions. You will, of course, always receive a payment reminder and a reminder before we proceed to cancel. If you respond immediately to this reminder, your booking will stand. In the event of cancellation, you will always be notified by e-mail. We will then recover any cancellation costs from you. The amount of these costs can be found in the general hire conditions.
It is possible to modify your stay, depending on the availability and conditions of the holiday home. Please note that there may be a cost involved. For more information or to discuss adjustments, such as booking additional services like bed linen, please contact our guest services via email or phone.
It may happen that you have to cancel your booking due to circumstances. Is this the case for you? Always do this by e-mail. You can send your cancellation to info@heerlijkehuisjes.nl. Do not forget to mention your invoice number.
A cancellation incurs costs, as stated in our general rental conditions. If cancelled up to 56 days before the day of arrival, 30% of the rental price will be charged. If you cancel from the 56th day (inclusive) until the day of arrival, you will be charged the full rental price as a cancellation fee.
If you have cancellation insurance, and you have a valid reason for cancelling your booking, the insurance may cover the costs. Do you have any questions about this? Please contact the guest service.
Please note that travel, transport, accommodation or other leisure activities are an exception in the Distance Selling Act. The right of withdrawal (reflection period) of fourteen days therefore does not apply to bookings made via this website.
If you have taken out cancellation insurance through Heerlijke Huisjes, after cancellation you will receive an email containing your cancellation note, the original booking invoice and a link to report your claim directly to RecreatieVerzekering.nl.
If the cancellation reason is covered, make sure you have the following documents to upload:
- the cancellation note from Heerlijke Huisjes
- the original booking invoice
- proof relating to the cancellation reason
You can take out cancellation insurance while booking. After your booking, this must be done within 7 days. You will then receive a list of participants with the booking invoice to fill in the travel company.
Depending on the availability of the accommodation, it is possible to extend your booking. If you wish to extend your booking, please contact our guest services by e-mail or telephone. They will check availability and, in consultation with the holiday park/owner, can arrange the extension for you. Please note that additional charges may apply when extending your booking.
The same applies to rebooking your holiday home; this depends on availability and conditions. If the price for the new period is lower, the price of the original booking will remain. If the price is higher, the additional costs will be yours.
All the necessary information for your stay is housed on your invoice, which also serves as your travel documents. On arrival, you can show the invoice as proof of booking to the home owner/manager or reception of the holiday park.
After booking your holiday home, you will receive the booking invoice for the holiday home you have booked within 48 hours. On your invoice and on your booking information page you will find the exact address of the holiday home. In some cases, a separate key address is listed here, this is the address where you can pick up your key. This can be either at the holiday park reception or in person at the manager/owner's office.
You can usually check into your holiday home between 15:00 and 17:00 on the day of arrival, unless otherwise stated on your invoice. On the day of departure, you must leave the property by 10:00 am, unless otherwise stated on your invoice. In some cases, you are asked to contact the reception or homeowner by phone before arrival. This is to make any additional arrangements or to ensure a smooth key handover.
Do you wish to arrive at a different time? Then this must be agreed with the home owner or reception. For this you can contact our guest service or, if you have already received your invoice, contact the home owner or reception directly.
If the key is handed over via a key safe at the accommodation, please note that in most cases this is only activated from the time of arrival.
Your invoice, which is also your travel documents, will tell you how arrival is arranged. There are three possibilities:
- The homeowner or manager will meet you at the holiday home or at the reception.
- On your invoice you will find a key address, here you can pick up the key.
- Your invoice will show a code for a key box, your key will be waiting for you at the holiday home.
The same arrangement applies to departure, unless you make other arrangements on site. Your invoice will in some cases ask you to contact the homeowner or reception by phone before arrival. This is to make any additional arrangements or to ensure a smooth key handover.
Your invoice and other important documents about your holiday can be found on your booking information page. You can find them in the mail under the ‘booking information’ button.
There is no separate inventory list in the holiday home. On the holiday home page, under the heading ‘layout’, you will find what is present in the accommodation, for example a coffee machine or an oven. There is a full set of standard equipment for the number of people the house is suitable for.
Bed linen and towels vary per holiday home and per park whether this is provided as standard. On the accommodation page you can see whether this is included and/or optional. Duvets and pillows are standard in the accommodations. Bed linen means sheets or duvet covers, fitted sheets and pillowcases. In doubt? Please contact our guest services.
Have you already booked? Then you can find out on your booking invoice whether bed linen and/or towels are included.
No, it is not mandatory for the main booker to check in themselves. Someone else from the travelling company can also check in, as long as they have the booking information/invoice with them. Please inform the owner or reception in advance. They would also like to receive the personal details of the person collecting the key.
To ensure safety and comfort, there is a maximum number of guests per holiday home. This number is indicated on the accommodation page of the holiday home. If there are more persons than specified on the booking, the owner or the park may refuse these extra persons.
In some holiday homes, 1 or 2 babies (0-2 years) may stay in addition to the maximum number. You also pay tourist tax for these babies. You can add this during the booking process or after consultation. Not all holiday homes can accommodate an (extra) child's bed.
Most accommodation offers free parking, but this can vary from one municipality to another. Per holiday home, it may differ whether one or more cars can be parked at the accommodation. Always check this in the description of the holiday home. Some owners/holiday parks ask for the license plate number to grant access at the barrier or for a parking permit. You can enter this in your booking information page after booking.
It depends on the house rules of the specific accommodation whether a barbecue is allowed at the holiday home. On the holiday home page, under the heading ‘layout’ or under the heading ‘facilities’, you can see what is available in the accommodation. Here you can also find whether there is a barbecue. Whether there is a barbecue varies per holiday home. It can also be rented from reception or the homeowner. It is also possible to bring your own barbecue, provided this is allowed, or to rent one from the local butcher. If you have any questions about this, please contact our guest services.
In the description of the holiday home, under the heading ‘layout’, you can find whether it is possible to cook in the house and what facilities are available for this.
For each holiday home, the website indicates whether it has wifi or not. In most cases, this is free of charge, but it can also be charged. You can also find this under the heading ‘facilities’ or in the classification text.
Do you have a complaint about your stay? Then you should immediately communicate your complaint to the reception or the homeowner. This gives the homeowner or park reception the opportunity to resolve your complaint. Can't work it out together? Then contact our guest service as soon as possible by e-mail or telephone. We always strive to resolve your complaint during your stay.
Do you have a complaint about our services? Then please notify our guest service by e-mail. We will provide you with a substantive response or further information within 10 working days at the latest.
If you have a complaint on site about the cleaning or find defects in the property, you should contact the owner or stop by the reception desk the same day after your arrival. They will then have the opportunity to work with you to find a solution. In most cases there is an information folder with the contact details of the owner or reception.
A case of damage should be reported immediately to the homeowner, manager or reception. In some cases, the deposit may be retained to cover the damage. Depending on the situation, additional costs may be charged. Are you unable to come to an agreement together? Then contact our guest services as soon as possible.